Rapid Dispute Resolution and prevention alerts are chargeback prevention tools you can use to reduce chargebacks. There are noticeable differences between the two tools:
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Rapid Dispute Resolution allows your acquirer to automatically refund disputes on your behalf based on a ruleset you define. You do not need to respond to a dispute, as the issuer initiates the refund and is already notified of the resolution. Disputes resolved with Rapid Dispute Resolution won’t advance to chargebacks. If the dispute does not qualify for an automatic refund, it might advance to a chargeback.
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Prevention alerts, such as Ethoca Alerts and CDRN Alerts, allow you to review the dispute before taking action. You choose how to handle the dispute then notify the issuer what action was taken. There is no guarantee a refunded dispute will prevent a chargeback.
Subscribing to Rapid Dispute Resolution, CDRN Alerts, and Ethoca Alerts provides you with efficient and comprehensive chargeback prevention.
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