Chargeback Management in Kount 360 provides essential tools for managing fraud strategies. You can export transaction data and alerts for online review or offline action, and access detailed reports to gain insights into inquiries, deflections, and chargebacks.
Use Reports to access detailed historical and aggregate information on your dispute and chargeback activity. This section displays tables and charts that help you analyze performance over time. Reporting provides information about inquiries, deflections, alerts, notifications, chargebacks, and fraud. The table and various charts can be viewed with custom dates and ranges. Charts can also be sorted and compared using Descriptor, CAID, and Brand.
To view Chargeback Management reports:
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Sign in to Kount 360.
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Select Analytics
.
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Expand the reports folder
, and then select Chargeback Management.
For additional information about how to customize your report, go to the following help articles on our support website:
You can export a snapshot of any active queue, such as Inquiries, Deflections, or Chargebacks, to review or archive transaction data displayed in your current view.
To export current queue data:
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Sign in to Kount 360.
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Select Chargeback Management, and then select any of the alert queues.
Note
Verifi and Ethoca alerts are located in Case Management > Alerts.
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Select Export.
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Select .csv or .xlsx to download the file.
Note
Active filters are applied to the exported data. To export a complete, unfiltered data set, you must clear all filters before exporting.
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