This document lists all current resolution codes for Chargeback Management alerts. Codes are categorized by the originating platform and the final resolution status.
These codes indicate the alert was successfully resolved in the Verifi platform and requires no further action.
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100 - Resolved/Full Credit Processed: The case resolved successfully. Full credit and cancellation are complete.
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101 - Resolved/Partial Credit Processed: The case resolved successfully. Partial credit and cancellation are complete.
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102 - Resolved/Authorization Cancelled: The case resolved successfully. The original transaction authorization was cancelled.
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951 - Previously Credited/No Balance Remaining: The transaction was previously credited for the full case amount. No balance or action is required.
These codes indicate Verifi could not process the resolution. You must review these alerts manually.
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900 - Unmatched Case (General): The case did not match a specific reason or falls under a general category.
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901 - Unmatched Case (Non-Participating Merchant): The merchant does not participate in the resolution program.
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902 - Unmatched Case (Transaction Not Found): The original transaction record could not be located.
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940 - Duplicate Request: The request is a duplicate submission.
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950 - Merchant Account Closed: The merchant account is closed, preventing credit processing.
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952 - Previous Chargeback Received: The transaction previously received a chargeback; no balance remains.
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953 - Outside Eligibility Timeframe: The request falls outside the defined eligibility period.
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954 - 3D Secure Authenticated: The transaction was successfully authenticated using 3D Secure (Verified by Visa/MasterCard SecureCode).
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955 - Cancellation Not Honored: The cancellation request could not be honored.
Codes detailing resolution status for fraud alerts received through the Ethoca platform.
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Stopped: The transaction order was successfully stopped.
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Partially Stopped: Only a portion of the order was successfully stopped.
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Previously Cancelled: The transaction was already cancelled prior to this alert.
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Missed: Resolution was attempted too late (order shipped or service consumed).
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Not Found: The order associated with the alert could not be located in the system.
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Account Suspended: The associated customer account has been suspended.
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Shipper Contacted: The shipper has been contacted, and intercept of goods is currently being attempted.
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Other: An outcome not covered by a standard code; details are provided in the comments.
Codes detailing resolution status for customer dispute alerts received through the Ethoca platform.
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Resolved: The case resolved with the customer. No chargeback is expected (refund processed or not required).
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Previously Refunded: The case resolved with the customer; refund was previously processed.
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Unresolved Dispute: The merchant disagrees with the stated reason for the dispute.
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Not Found: The alert could not be found in the system; no refund processed.
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Other: An outcome not covered by a standard code, as described in the comments.
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