In Chargeback Management, you can set up a webhook to act as a trigger for an event. This way, you can receive a notification when specific events occur, such as:
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Ethoca disputes
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Order inquiries
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Fraud notices
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RDR cancellations
This webhook delivers a real-time Verifi CDRN alert notification when a new transaction dispute is initiated and placed under evaluation. The webhook automatically updates your internal order statuses, halts active fulfillments, and captures dispute data to build a defense case before resolution deadlines expire.
This webhook delivers a Verifi Inform notification confirming that an official alert or pre-dispute notice regarding a transaction has been issued by the card brand. The webhook provides you with an early warning window to automatically flag high-risk users or halt shipments.
This webhook delivers a real-time notification confirming that a pre-chargeback alert has been intercepted via the Ethoca network. Using this webhook provides you with an immediate window to issue a proactive refund and resolve the cardholder's issue before the dispute escalates into a formal chargeback.
This webhook delivers a real-time notification confirming that a transaction has been disputed as fraudulent via the Ethoca network. Using this webhook provides you with an immediate opportunity to stop pending shipments, blacklist the fraudulent user, and issue a proactive refund to intercept and prevent a formal chargeback before it impacts your fraud ratios.
This webhook delivers a real-time transaction inquiry notification confirming that an itemized digital receipt has been successfully shared with the cardholder's mobile banking application. The webhook allows you to verify that rich purchase details have been provided to the customer, in an effort to deflect unrecognized transaction inquiries and stop friendly fraud at the source before a formal dispute can be opened.
This webhook delivers a real-time transaction inquiry notification confirming that transaction details or a resolution response have been successfully transmitted to an issuer's call center agent. Use this webhook to verify that information was provided directly to the cardholder during their live phone inquiry. This way you can track and log real-time dispute deflections before they can escalate into formal disputes.
This webhook delivers a Verifi Inform notification confirming that a transaction has been disputed as fraudulent by the cardholder. The webhook provides you with an immediate opportunity to halt pending shipments, restrict the compromised user account, and issue a proactive refund to intercept the dispute before it escalates into a chargeback.
This webhook delivers a real-time Verifi transaction inquiry notification when a cardholder's order outcome status changes. Use this webhook to verify that order and transaction data was provided to the issuing bank in an effort to deflect unrecognized transaction inquiries and stop friendly fraud, which allows you to accurately track automated mitigations and keep your internal transaction histories synchronized.
This webhook delivers a real-time notification confirming that a customer dispute has triggered an automated Rapid Dispute Resolution (RDR). The webhook allows your system to instantly update internal order statuses and ledgers, preventing duplicate manual refunds while verifying that a formal chargeback was successfully deflected.
This webhook delivers a real-time notification confirming that an automated Rapid Dispute Resolution (RDR) refund process has been canceled. The webhook notifies you that the automated dispute was cancelled, allowing you to accurately reverse pending ledger updates and flag the case for manual intervention and reverse any credit potentially updated in your order management system.
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