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FAQ: Can I Send Test Orders Through the Production Environment?
Kount allows one or two test orders to be sent to the live Production environment from each of your platf...
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FAQ: What is the Difference between API and ENS
Event Notification Service (ENS) provides merchants the ability to receive automated updates on orders fr...
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FAQ: How is Content Security Policy (CSP) Used?
Overview Customers who want to protect their sites and users from web browser attacks can include a speci...
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FAQ: Must RIS Requests be Initiated from the Same Server as the Data Collector Process?
No, they can be autonomous, but the RIS session ID must be the same session ID sent from the Data Collect...
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FAQ: What is an API Key?
Each customer is assigned a 32-character hash key that acts as a password for their API calls. This key ...
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FAQ: Can I Make API calls in HTTP Instead of HTTPS?
No. All requests to Kount must be done via HTTPS.
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FAQ: Do You Need Our IP Addresses for your Firewall?
No, Kount does not need your IP addresses for our firewall. All of Kount's services are done via https po...
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FAQ: Does my Test Order Contain Data Collector Information?
To determine whether any order includes device data, navigate to the Transaction Details page. In the Las...
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FAQ: Are there Features that are Not Available in the Sandbox/Test Environment?
Orders placed in the Test environment do not display accurate data in certain fields. The following featu...
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FAQ: Can I Copy a Rule Set from Test to Production?
There is currently no option to copy a rule set from test to production environments. It is recommended t...
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FAQ: Can the Customer Send Device Data Directly?
Kount has a unique and patented way of interacting with the client browser and collecting hundreds of dat...
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FAQ: Can You Collect Device Data from Devices Within Our Private Network?
When Customers or other users of Kount report they can gather Device Data from devices on a public networ...
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FAQ: Does the Platform Use a Shared Device ID Database Across All Customers?
Kount does not rely on static lists of devices as the only means of fraud detection, as that has been pro...
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FAQ: How Do I Submit IBAN Orders?
To submit an order that uses IBAN, an International Bank Account Number, as the payment method you will w...
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FAQ: Do I need to Place Data Collector Javascript on Every Page?
No, the Data collector does not need to be re-run more than once per web session, so it's a good idea to ...
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FAQ: How Do I Enable and Configure Multi-factor Authentication?
Multi-factor Authentication is an optional feature and is not enabled by default. Contact a Customer Succ...
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FAQ: How Do I Send PTOK Credit Card Data
The best option is to pass the unique credit card number to Kount so these orders can be linked to other ...
