How to Edit or Delete a User in the Agent Web Console

The following user details can be edited:

• Name
• Initials
• Phone Number
• Time zone
• Group Permissions

Editing a User

To edit user details or to delete a user in the Agent Web Console:

1. From the Dashboard, click the Admin menu, and then click Users and Groups.
2. On the Users and Groups page, locate the user you want to edit or delete, and then click Settings (displayed as a gear icon).
3. Click Edit.
4. Click Save.

Deleting a User

To delete a user in the Agent Web Console:

1. From the Dashboard, click the Admin menu, and then click Users and Groups.
2. On the Users and Groups page, locate the user you want to edit or delete, and then click Settings (displayed as a gear icon).
3. Click Delete.