Add a new user in the Kount Agent Web Console (AWC), and then assign permission levels.
Add a New User
- From the Dashboard, click the Admin menu, and then click Users and Groups.
- On the Users and Groups page in the lower-right corner, click Create New User.
- In the Email Address field, enter the email address for the new user. This is the user's login name.
- In the Name field, enter the user's first and last name.
- In the Initials field, enter the user's initials.
- in the Phone Number field, enter the user's phone number, if desired.
- Select the Time zone drop-down menu and choose the user's time zone.
- Under Group Permissions, select one or more groups for the user.
- With all fields complete, click Add User.
Group Permissions
Permission levels within Kount are referred to as Groups: a grouping of access permissions based upon different functionality. An administrator may assign one or more groups to any individual user.
|
Group |
Description |
Detail |
|
Admin |
Users with admin rights to the system |
The Admin controls the Kount Agent Web Console (AWC). This user administers the access and rights/permissions for all employees using the AWC. The Admin has access/control of the Fraud Control tab where the risk threshold settings reside. This user also has permissions to flag orders as Chargebacks within the Transaction Details page as well as the only group allowed to request a RIS API Key. There may be more than one Admin per customer; however, it is recommended that the number of Admins remains as low as possible. Only someone with Admin privileges can add another Admin group member.
|
|
Agent |
Users working transactions in the system |
An Agent reviews transactions in the AWC to recommend a decision for the transaction to a Lead Agent or Manager. The Agent has limited access to other AWC options. This user can view transaction details and add notes for recommended actions. The Agent cannot apply an Approval/Deny decision to a transaction; however, they may blacklist email or credit card information. Also known as the Risk Analyst group, they are responsible for working on individual orders and reviewing orders to disposition them as either Approved or Declined. |
|
*Agent Manager |
Users who manage agents and can edit their settings |
The Agent Manager is responsible for Lead Agents and Agents. The Agent Manager has the ability to Add Users, Assign Users to Lead Agents, and Assign or re-assign orders to other Agents. The Agent Manager can view reports, VIP Lists, and Categories, but cannot edit these functions.
|
|
Employee |
Users who work for the company |
An Employee has access for "Read" functionality in the AWC and cannot take any action.
|
|
*Lead Agent |
Users who manage agents |
The Lead Agent is typically responsible for a 'group' of Agents and oversees their work. The Lead Agent will take recommendations from the Agent and apply approval/deny actions on orders. Also known as a Risk Manager, the Lead Agent can see every workflow order and assigns each one to a member of the Agent team. The Lead Agent can also work on orders and has the authority to apply decisions to any order. |
|
Manager |
Users who manage employees |
The Manager oversees any employee accessing the AWC, and has access to Reporting options, including Datamart, and some access to Workflow permissions.
Does not have the rights necessary to add a member to the Admin group, but can add members to any other group. |
|
News Editor |
Users who edit, publish, delete, archive, and create news |
News Editor is limited to the Start tab to add/edit items.
|
|
Risk Editor |
User who edits risk settings in the system |
Risk Editor is limited to actions on the Fraud Control tab only. This user also has permissions to flag orders such as Chargebacks in the Transaction Details page. Develops Rules and Conditions for the Rules Snapshots in Fraud Control.
|
*Lead Agent and Agent Manager are the only user groups besides Admin who may assign jobs. Unless a Manager or an Agent is configured as a member of the Lead Agent or Manager Agent groups, they will not have job assignment abilities.
Upon the creation of a customer profile, the following read/write rules are assigned, and can change over time as customer needs change.
|
Group |
Home |
Workflow |
Reports |
Fraud Control |
Admin |
Help |
Ethoca |
|
Admin |
RW |
RW |
RW |
RW |
RW |
R |
R |
|
Agent |
R |
RW limited |
R limited |
N |
N |
R |
R |
|
Agent Manager |
R |
RW |
N |
N |
N |
R |
R |
|
Employee |
RW |
R |
RW limited |
R limited |
N |
R |
N |
|
Lead Agent |
R |
RW limited |
R limited |
N |
N |
R |
R |
|
Manager |
R |
RW limited |
RW |
N |
N |
R |
R |
|
News Editor |
RW |
N |
N |
N |
N |
R |
N |
|
Risk Editor |
R |
N |
N |
RW |
N |
R |
N |
R = Read
RW = Read and Write
N =No Access
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