Methodology for interacting with end users is an individual business decision made by the end user and agent.
Do not auto-fulfill orders held for manual review: Orders held for review in Kount should be automatically held in the end user's order management system (OMS) to avoid fulfillment of suspect orders. This can be done by properly using the feedback in the Risk Inquiry Service (RIS) response provided by Kount. Kount sends a RIS response for every received transaction. In the AUTO field, the RIS response includes the order's status after it has passed through the rules engine. The end user's developers can receive and parse the RIS reply and use that data to update the appropriate workflow status in the OMS.
End users do not necessarily need to know an order is being held for review. They do need to know the ultimate decision: approve or decline.
Stop fulfillment automatically when an order is declined: Create a procedure to ensure fulfillment is stopped when an order is declined in Kount the payment authorization is canceled and a refund is processed, if necessary.
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When an order is auto-declined due to a rule, the Decline status can be received and synced between the RIS and the OMS
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When an order is manually declined, automate the status update in the OMS by employing the Event Notification Service
End users do not necessarily need to be informed of the specific reason for an order decline, for example, the order did not pass fraud screening protocol. They only need to know that the order could not be processed.
Streamline communication between Kount and the OMS: When manually approving or declining an order, update the order status in Kount, and then automate the status update in the OMS by employing the Event Notification System (recommended). Alternatively, manually update the status in the OMS to match the decision in Kount.
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