FAQ: Why are Duplicate Orders in Kount Not Represented in my OMS?

Every RIS Post sent to Kount becomes a separate transaction, including those that are sent pre-authorization, and then declined by the payment processor. For example, when an end customer submits a credit card order, the transaction is sent to Kount (pre-authorization), and then on to the payment gateway where it is Auth declined. If the end customer then resubmits the same order using a different credit card or payment method, the same order is passed twice: once declined and once approved and sent through to the customer's OMS. In Kount, every order submission is a separate transaction and receives its own Kount transaction ID.