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Kount Command Course Library
Kount Command Course Library Browse Kount's Course Library and watch a selection of our Kount Command ...
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Accepted Payment Types and Corresponding Codes
This is the current list of accepted payment types and corresponding codes. Description Code Apple...
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Kount Command: Preparing for the Holiday Season
Being short-staffed, overwhelmed, and underprepared are all common challenges that eCommerce organizati...
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How to Create an Account for the Kount Support Site
Some support content, such as release notes, RCAs, and status reports, are only available if you have an ...
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How to Optimize Omniscore for Subscription Transactions
Kount Omniscore Safety Ratings improve when evaluated transactions contain the same data elements, as wit...
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How to Set Up Fraud Alerts in Kount Command
Kount Command customers can ingest and view Fraud Alerts and their statuses in the Agent Web Console (AWC...
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How to Generate and Use SSH Keys in Windows
Using WinSCP, Kount customers can transfer a large file or data set to Kount through the secure file tran...
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IP and Region Login Whitelists
IP and Region Login Whitelist is available as an optional feature for enhanced security in the Agent Web ...
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Video Tutorial Library
Welcome to Kount! These videos are designed to help guide you through Kount Command from integration to d...
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How to Search VIP Lists
The following information is applicable to those that have Admin and Risk Editor permission levels, since...
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How to Set Up Password Policies
What is a Password Policy? A password policy for the Agent Web Console (AWC) defines the parameters for ...
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Update Order Status
To update the status of a single order, select the order status from the bottom left corner dropdown on t...
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Payment Currency Types
Kount has the ability to add arbitrary payment types on the fly to accommodate multinational merchants, s...
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Persona Technology and Persona Score Usage
Persona Technology is a real-time unsupervised machine learning algorithm that identifies direct and indi...
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What is a Device Fingerprint
The Device Fingerprint is a calculated value derived from the various device layers associated with the p...
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Workflow Tables Column Locator
The following is a list of all the possible column selections for different table types: Name Descr...
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Workflow Queue Assignments (WQA): Create and Manage Profiles
Creating and Managing Profiles The Profile Management screen displays a list of existing Queue Assignment...
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VELO and VMAX Explained
Two data elements must be present for velocities to increment. The AUTH value must be (A)pprove. (AUTH=A...
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Workflow Queue Assignments (WQA): The Queue Assigner
The Queue Assigner (QA) functionality in Workflow allows risk management staff to be organized into group...
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Understanding Search Results
Search results are dynamic and allow users to drill into the details or look at results at a high level. ...
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Visa Claims Resolution (VCR) Codes
In April 2018, Visa introduced changes to its chargeback dispute process, referred to as Visa Claims Reso...
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Passive and Direct Linking Within a Persona
A passive or indirect link within a persona is when there is one piece of data connected indirectly to an...
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View Order History
Navigate to the Transaction Details page, and then click History. Navigate to the Transaction Details pag...
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What Are Kount's RIS Requirements
The RIS requirements are as follows: Port 443 must be available to post and receive data from Kount. An ...
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How to Refine Basic Search in the Agent Web Console
Basic search allows insight into customer data. However, sometimes search results are vast and dense. The...
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How to Manage User Defined Fields
A User Defined Field (UDF) is a custom field created by you that is not part of the default view on the T...
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Changed Status and Persona Score Re-evaluations
All transactions are automatically re-evaluated by Kount every 30 minutes for the life of the Persona Sco...
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Why Do Phone Orders Score So High?
Phone orders or Phone-to-Web orders require certain elements of the order to be static, or hard coded, so...
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What Are Kount's IP Ranges?
Kount has a class C IP range: 208.75.112.0/22 209.81.12.0/24 If your environment has any firewall restr...
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Transaction Details Gadgets (Sidebar)
Gadgets on the Transaction Details page each have a specific function in the risk assessment process. Gad...
