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FAQ: Which Takes Precedence in VIP Lists, Email or Domain?
A specific email address will take precedence over a domain on the VIP list. This allows you to add an en...
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FAQ: What Kind of Card Information can Kount Obtain
If the BIN or BIN+4 is passed, the following can be determined: Issuing bank Type of card BIN country wh...
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FAQ: Why Does Device Fingerprint Change with the Same Device Across Browsers?
We treat each web browser on a single machine as a different device. Over the years, web browsers have in...
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FAQ: Why are Duplicate Orders in Kount Not Represented in my OMS?
Every RIS Post sent to Kount becomes a separate transaction, including those that are sent pre-authorizat...
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FAQ: What Values Can I Add to the VIP Approve List?
Items that can be added to a VIP approve list are: Emails Device IDs User Defined Fields (UDFs) (Note: N...
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FAQ: Why is Data Collector Information Missing from the Transaction?
Device data collector data may not be received on an order due to either a timeout-related issue or becau...
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FAQ: What Does the Order Status "Aged Out" Mean?
The Aged-Out status refers to an order that was either held for review, or had a status of Changed, and d...
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FAQ: Why is the Score Always the Same when there is No Device Data?
The Device Data Collector collects a lot of valuable information from the device when the order is placed...
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FAQ: Order Analysis
NOTE: This article contains outdated information and will be archived in the coming weeks. Refer to How t...
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FAQ: What do the numbers in the Extended Variable, Time Zone, mean?
The numbers displayed in the Timezone field in the Extended Variables section of the Transaction Details ...
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FAQ: How Should I Handle End Customer Messaging Regarding Reviews and Declines?
Overview While the methodology for interacting with end customers is ultimately an individual business de...
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FAQ: Does Kount Support IPv6?
IPv6 Addresses are not currently supported. Please use the IPv4 dual stack equivalent or pass 10.0.0.1 in...
