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FAQ: Which Takes Precedence in VIP Lists, Email or Domain?
A specific email address will take precedence over a domain on the VIP list. This allows you to add an en...
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FAQ: What is the Transaction Age on the Queue Options Page?
The Transaction Age refers to the length of time an order can reside within the Suspect Order queue befor...
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FAQ: What Kind of Card Information can Kount Obtain
If the BIN or BIN+4 is passed, the following can be determined: Issuing bank Type of card BIN country w...
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FAQ: What is GEOX?
The GEOX indicator is an ISO Country Code which represents the country with the highest level of known e-...
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FAQ: What is a Persona and How is a Persona Score Calculated?
Upon receipt of transactional data, Kount will either create a new Persona or associate the new transacti...
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FAQ: Why Does Device Fingerprint Change with the Same Device Across Browsers?
We treat each web browser on a single machine as a different device. Over the years, web browsers have in...
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FAQ: Why are Duplicate Orders in Kount Not Represented in my OMS?
Every RIS Post sent to Kount becomes a separate transaction, including those that are sent pre-authorizat...
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FAQ: What Values Can I Add to the VIP Approve List?
Items that can be added to a VIP approve list are: Emails Device IDs User Defined Fields (UDFs) (Note: N...
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FAQ: Why is Data Collector Information Missing from the Transaction?
Device data collector data may not be received on an order due to either a timeout-related issue or becau...
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FAQ: What Does the Order Status "Aged Out" Mean?
The Aged-Out status refers to an order that was either held for review, or had a status of Changed, and d...
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FAQ: What Conditions Must be Met for an IP Address to be Added to the Suspect IP List?
An IP address associated with five or more confirmed chargebacks will be added to the suspect IP list, wh...
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FAQ: Why is the Score Always the Same when there is No Device Data?
The Device Data Collector collects a lot of valuable information from the device when the order is placed...
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FAQ: Does Kount Offer Post-Authorization Checks?
Yes. Dynamic Scoring monitors and tracks changes to a Kount Risk score for up to two weeks. Any elevation...
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FAQ: Order Analysis
Order Analysis is an easily consumable snapshot of a transaction that has been designed for a streamlined...
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FAQ: Can I Search for Multiple Orders at a Time?
To search for multiple orders at one time you will want to access the Search option found within Workflow...
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FAQ: How can an order with a U.S. Billing Address have a GEOX of Another Country?
For each order received and processed by Kount, we evaluate that order to either associate it to a curren...
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FAQ: I can tell from Link Analysis that my Orders have the same Device Layers, but are they All Fraud?
No, not necessarily. Seeing the same device layers in the link analysis may not mean they represent fraud...
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FAQ: Is Kount PCI Compliant?
Yes. Kount utilizes Trustwave to perform independent verification of Kount's PCI Level 1 Compliance requi...
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FAQ: What do the numbers in the Extended Variable, Time Zone, mean?
The numbers displayed in the Timezone field in the Extended Variables section of the Transaction Details ...
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FAQ: How Should I Handle End Customer Messaging Regarding Reviews and Declines?
Overview While the methodology for interacting with end customers is ultimately an individual business de...
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FAQ: Does Kount Offer Velocity Monitoring?
Yes. The number of orders placed from your website are tracked in a 6-hour window and a 2-week window. On...
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FAQ: Does Kount Support IPv6?
IPv6 Addresses are not currently supported. Please use the IPv4 dual stack equivalent or pass 10.0.0.1 in...
