Within the rules engine, users can create chargeback rules around Merchant, Network, and Universal chargebacks. Each group reviews different ways chargebacks can be submitted to us.
Merchant chargeback rules review chargebacks that have been submitted to us by a particular merchant account. Rules using this variable will only look at chargebacks submitted within their own merchant account.
Network chargeback rules review chargebacks that have been submitted to us from all merchants. Rules using this variable will look at all chargebacks submitted to us.
Universal chargeback rules reviews chargebacks that have been submitted to us from a banking partner. Rules using this variable look at all chargebacks submitted to us from our banking partners.
Note
All chargeback rules review two years worth of data.
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