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Test VIP List Changes Before Going Live

  • Updated

Overview

There are occasions when you use the Sandbox/Test environment to prove out workflow or expected actions within your Order Management System (OMS) based on the response or reply from us.

Approve, Decline, or Review Test Scenarios

  1. Add JohnDoeApprove@Acme.com email address to the VIP Approve, Decline, or Review list in the Test environment.

  2. Place a test order using any item via the front end of the test website.

    • When filling out the customer information, use JohnDoeApprove@Acme.com as the email address.

    • Fill in the necessary Test Credit Card information.

  3. Confirm that after the order has been placed, the proper customer experience message displays.

  4. Confirm the message appears as approved, declined, or under review, respectively, in the Agent Web Console (AWC).

Optional Test Scenarios

Scenario

Instructions

Shipping or Billing Address

1. AddJohnDoeReview@Acme.com email address to the VIP Review list in the Test environment.

2. Place a test order using any item via the front end of the test website.

  • When filling out the customer information, please use JohnDoeReview@Acme.com as the email address.

  • Enter 1234 Main Street, Any Town, ID, USA 83705 for the Shipping Address.

  • Enter 5678 Oak Street, Any Town, ID 83705 for the Billing Address.

  • Fill in necessary Test Credit Card information.

3. Confirm that after the order has been placed, the proper customer experience message displays.

4. Confirm that the order is held as review in the AWC.

5. Confirm the Shipping Address passed correctly.

6. Confirm the Billing Address passed correctly.

Shipping or Billing Phone

  1. Add JohnDoeReview@Acme.com email address to the VIP Review list in the Test environment.

  2. Place a test order using any item, via the front end of the test website.

  • When filling out the customer information, please use JohnDoeReview@Acme.com as the email address.

  • Enter 123-456-7890 for the Shipping Phone Number.

  • Enter 102-345-6789 for the Billing Phone Number.

  • Fill in necessary Test Credit Card information.

  1. Confirm that after the order has been placed, the proper customer experience message displays.

  2. Confirm that the order is held as review in the AWC.

  3. Confirm the Shipping Phone passed correctly.

  4. Confirm the Billing Phone passed correctly.

Order Number

  1. Add JohnDoeReview@Acme.com email address to the VIP Review list in the Test environment.

  2. Place a test order using any item, via the front end of the test website.

  • When filling out the customer information, use JohnDoeReview@Acme.com as the email address.

  1. Confirm that after the order has been placed, the proper customer experience message displays.

  2. Confirm that the order is held as review in the AWC.

  3. Confirm the order number populated correctly.

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