The process of creating a rule to specify a particular result can be very complex since the number of available variables in the rule creation process is vast. This document is designed to illustrate only the basic mechanics of creating a generic rule using the Rules Editor. Remember that after you create a new rule in an existing Rules List, when you save the rule and the list, a new "child" list is created from the original "parent" list.
Creating a Simple Rule
The following steps can be applied both in the Auto Decision Engine (ADE) and Auto Agent (AA) rules editors.
- Go to Fraud Control and then the Rules menu. Scroll down and click Add Rule, located in the bottom right corner of the page.
- On the Rule Editor page, click the Apply the following decision to the transaction when the conditions are met drop-down menu and select an action (No Change, Approve, Review, Escalate, or Decline) to be applied when the rule is triggered.
NOTE: You can also select any custom-made rule action appearing in the menu, which displays if you have created any Custom Reason Codes under the Workflow menu.
- Expand the desired Rule Condition in the left sidebar menu by clicking the arrow alongside the Condition.
- Select the appropriate option for the Condition.
- In the condition editor, select an operator from the drop-down menu.
NOTE: Example utilizes Customer Name and "contains" as the condition variable and operator. Options and tasks displayed will vary based upon the rules and conditions selected.
- Enter a text string in the available field for all or part of a customer name.
- Under the Rule section in the bottom left corner of the page, select or clear the Disabled checkbox depending on whether or not you want the rule to be enabled.
- Then select or clear the Important checkbox depending on whether you want to give this rule special preference in the hierarchy of rules (see next section for hierarchy details).
- In the Rule Description field, enter an easily understood description of the rule being created.
- Click Create Rule.
- Add operators by clicking the plus (+) sign connecting conditional operators using "or" or "and."
NOTE: Multiple relational operators may be added to rules; however, more operators make it more difficult to understand how the rule triggers on a transaction and how the rule interacts with other rules. Adding the fewest number of operators to a rule as are required to accomplish a goal is highly recommended.
If multiple rules are triggered when an order passes through Kount, the action taken is prioritized in alphabetical order as follows:
- Approve (highest priority)
- Review (lowest priority)
In other words, if a transaction triggers multiple rules with many different actions specified for each of those rules, Approve is the best action, because it is the highest priority action. Decline takes the next highest precedence if no Approve rules are triggered, and so on.
You can select the Important checkbox for your rule if you want it to be placed at the top of the Action priority list. If a rule is marked Important, the specific action you assigned to the rule will be applied ahead of all the other rules whenever the Important rule is triggered.
- After creating a rule and receiving confirmation, click Back to Rules List to return to the rules list you are editing.
- Review the Rules List and confirm that the new rule has been added. Notice the plus (+) sign at the right side of the row for the new rule, indicating that it was just created. Also notice any other symbols indicating the status of the rule. In the left side bar, under the Rule Set Details section, the listing for Created On states that the Rule Set is "unsaved."
- Optionally, change the text description to fit the current function of the edited Rules List.
- Click Save to save the Rules List and create a new set of rules. When you click Save, a confirmation message displays.
- Click the Activate Rule Set link on the left sidebar if you want your orders to pass through the new rule set right away.