Since there are literally tens of thousands of possible rule combinations within any given rule set, you can work with your Customer Success Manager to configure the rules and rule sets that are optimal for your business strategy. This document helps familiarize you with the basic operations associated with rule and rule set creation.
The Rule List page in the Agent Web Console (AWC) is a list of all of the rule sets that have been created. On this page, you can also see which rule set is currently active, when it was created, as well as take various actions affecting rule sets. To reach the Rules List, in the AWC menu, select Fraud Control , and then select Rules. Column headings are defined as follows:
Action = Action of the Rule
Condition = Rules Engine String Value
Description = Human Readable Description (this is what is displayed on the Order Details page for a given transaction)
Rule ID = Identification number for the Rule
Group = Rules can be assigned to a Group
Flags: Defined as follows:
There may be instances when there is a need to select many rules at a time and perform a bulk action.
To select all of the rules on the page, choose the checkbox in the column header. All the checkboxes on this page are now selected. This bulk select is only for the current page of rules, so, for example, if 50 rules are being displayed, the bulk select is only selecting the 50 rules shown on this page.
Now select the Choose menu, and then select one of the following options:
Enable = Enables all Rules Selected
Disable = Disables all Rules Selected
Delete = Deletes all the Rules Selected
Change Action = The Rule Action can be changed
If, for example, you select Change Action in the Choose menu, a separate menu displays allowing you to select a disposition and then select the Change Action button. This changes the disposition for each of the selected rules in the list in the Action column.
The process of creating a rule to specify a particular result can be very complex, since the number of available variables in the rule creation process is vast. The following section of this document will demonstrate only the basic mechanics of creating a generic rule using the Rules Editor.
Select the Add Rule button located at the bottom right portion of the Rule List table.
On the Rule Editor page, notice that the Action for the rule is by default set to a Review action and the Disabled checkbox is set.
In this example, to add a rule condition concerning the Total Amount for an Order, select the Order Total Amount check box located under the Order category and the Payment Amounts sub-category. Notice that the condition will be added to the workspace section of the Rules Editor.
If the wrong condition is chosen you can either deselect the check box to remove it from the workspace or select the minus ( - ) sign. However, you must hover the mouse near the field for the minus and plus to display.
Select the appropriate condition values in the main pane, deselect the Disabled check box, enter an informational description, and then select Save Rule. A confirmation message displays. Select Back to Rules List.
Rules cannot be permanently saved individually but must be saved to a Rule Set. Rule ID numbers are only assigned after a Rule Set has been saved. Temporary Rule ID’s such as -1, -2, etc. are used until the Rule Set has been saved. To use a Rule Set it must be Activated. Saving a rule set does not activate it.
Notice the new rule we created based on the Order Total has a -1 as a Rule ID. This indicates the rule set changes have not been saved permanently. If the web session were to end all the changes made here would be lost.
Once you are back on the Rules List page, a message in red displays: “This rule set has been modified. Don’t forget to save your changes.” Locate your new rule set in the list, select the check box for the rule set, and then select Save. A confirmation message displays.
To activate the rule set, in the sidebar under Rule Set Actions, select Activate Rule Set. A confirmation message displays and your new rule set is now the active rule set.
Rule and Rule Set creation and management is highly complex, and this document is only meant to show a basic example of this process. Please contact your Client Success Manager for assistance in creating rule sets that are optimal for your own business strategy.