Since there are literally tens of thousands of possible rule combinations within any given rule set, you will need to work with your Customer Success Manager to configure the rules and rule sets that are optimal for your business strategy. This document will help familiarize you with the basic operations associated with rule and rule set creation.
Understanding the Rules List
The Rule List page in the Agent Web Console (AWC) is a list of all of the rule sets that have been created. On this page, you can also see which rule set is currently active, when it was created, as well as take various actions affecting rule sets. To reach the Rules List, in the AWC menu, click Fraud Control and then click Rules. Column headings are defined as follows:
- Action = Action of the Rule
- Condition = Kount Rules Engine String Value
- Description = Human Readable Description (This is what is displayed on the Order Details page for a given transaction)
- Rule Id = Identification number for the Rule
- Group = Rules can be assigned to a Group
- Flags: Defined as follows:
Performing a Bulk Action
There may be instances when there will be a need to select many rules at a time and perform a bulk action. To select all of the rules on the page, choose the check box in the column header.
All the check boxes on this page are now checked. This bulk select is only for the current page of rules, so, for example, if 50 rules are being displayed, the bulk select is only selecting the 50 rules shown on this page.
Now select the Choose menu at the bottom left of the table and select one of the following options:
- Enable = Enables all Rules Selected
- Disable = Disables all Rules Selected
- Delete = Deletes all the Rules Selected
- Change Action = The Rule Action can be changed
If, for example, you select Change Action in the Choose menu, a separate menu will appear allowing you to select a disposition and then press the Change Action button. This will change the disposition for each of the selected rules in the list in the Action column.
Creating a Simple Rule
The process of creating a rule to specify a particular result can be very complex, since the number of available variables in the rule creation process is vast. The following section of this document will demonstrate only the basic mechanics of creating a generic rule using the Rules Editor.
Select the Add Rule button located at the bottom right portion of the Rule List table.
On the Rule Editor page, notice that the Action for the rule is by default set to a Review action and the Disabled checkbox is set.
In this example, to add a rule condition concerning the Total Amount for an Order, select the Order Total Amount check box located under the Order category and the Payment Amounts sub-category. Notice that the condition will be added to the workspace section of the Rules Editor.
Note that if the wrong condition is chosen you may either deselect the check box to remove it from the workspace or select the minus ( - ) sign, however you must hover the mouse near the field for the minus and plus to display.
Select the appropriate condition values in the main pane, deselect the Disabled check box, enter a “human readable” description, and then click the Save Rule button. A confirmation message will appear. Now click the Back to Rules List link at the upper left of the Rules Editor.
Important: Rules cannot be permanently saved individually but must be saved to a Rule Set. Rule ID numbers are only assigned after a Rule Set has been saved. Temporary Rule ID’s such as -1, -2, etc. are used until the Rule Set has been saved. To use a Rule Set it must be Activated. Saving a rule set does not activate it.
Notice the new rule we created based on the Order Total has a -1 as a Rule ID. This indicates the rule set changes have not been saved permanently. If the web session were to end all the changes made here would be lost.
Once you are back on the Rules List page, a message in red will appear stating “This rule set has been modified. Don’t forget to save your changes.” Locate your new rule set in the list, select the check box for the rule set, and then click Save. A confirmation message will appear.
To activate the rule set, in the sidebar under Rule Set Actions, click the Activate Rule Set link. A confirmation message will appear and your new rule set is now the active rule set.
Rule and Rule Set creation and management is highly complex, and this document is meant only to show a basic example of this process. Please contact your Client Success Manager for assistance in creating rule sets that are optimal for your own business strategy.