Why does Global Search return unexpected results?

The results include addresses that are similar to, but not the same as, the search term.

Fuzzy matching accepts small spelling differences in the address fields.

Enter a more distinctive word, or use the address column filter. See How fuzzy matching works for addresses.

A postal code or street number returns nearby numbers.

Fuzzy matching treats numbers in an address as words. A number that is one digit different can match.

Add other address words, such as the street name or city.

The results include transactions where the search term is in a different field than you expected.

Global Search compares the search term with every searchable field. A transaction matches if any field matches.

Check the highlighted value to see which field matched. Use a column filter to restrict the results to one field.

A 4-digit search term returns many cards.

A value without a hyphen matches the BIN or the last 4 digits of any card.

Enter the BIN and last 4 digits in the format BIN-last4.

The results are not in the expected order.

The default sort order shows the most recent transactions first. A sort order that you set on a column replaces the default.

Set the sort order that you want on the column.

Fewer results than expected are shown on a page.

A page with fewer results than the page size is the last page of results.

No action is required. All results are shown.

The transaction details page opens instead of the results table.

Only one transaction matches the search term.

No action is required. A single result opens the transaction details page.