Why can I not find a transaction with Global Search?

You enter part of an identifier, such as part of an OrderID, customer order number, payment token, or phone number.

Enter the complete value. Identifiers match only on the complete value. If you do not have the complete value, use the filter for that column.

You entered a phone number without the plus sign (+) and country code.

Enter the complete number, for example +12085551234 instead of 2085551234.

One word in an address search term is spelled too differently from the address, or is not in the address.

Every word must match. Remove or correct the word that does not match. Short words, 1-2 characters, must be spelled exactly.

You left out a hyphen or other character that is part of an identifier.

Enter the value exactly as it is stored, including hyphens, for example 100245-7788.

You entered the middle or end of an IP address or custom data field value.

Enter the start of the value. These fields match only from the start of the value.

You entered part of a word from the middle of a customer name.

Enter complete words or the start of a word, for example Jane Sm instead of ane Sm.

An address word is spelled too differently from the stored word.

Correct the spelling, or enter a different part of the address. Short words accept few or no differences. See How fuzzy matching works for addresses.

The search term contains a spelling error in a field other than an address.

Correct the spelling. Only the address fields accept spelling differences.

A column filter is active.

Review the active column filters and clear the filters that you do not need. A filter from a previous search can hide matching transactions.

The value is in a field that Global Search does not search.

Use the filter for the column that contains the value. See Fields searchable by Global Search.

The order is not a Payments Fraud transaction.

Global Search returns Payments Fraud data only. Search Account Protection data from the Account Protection tables.

You used quotation marks, wildcard characters, or search operators.

Remove the quotation marks, wildcard characters, and operators. Run a separate search for each value.

The BIN or last 4 digits are incomplete.

Enter the complete BIN, the complete last 4 digits, or both in the format BIN-last4. See BIN and last 4 digits search syntax.

The transaction is more than two years old.

Global Search returns transactions from the past two years only.

The Global Search box is blank.

Enter a search term. A search term is required.