You can quickly locate the correct chargeback case or cases by using search or filters in Chargebacks.
You can search for single chargebacks on the chargeback page by using the chargeback ID.
Sometimes, chargeback IDs change for certain Payment Service Providers (PSPs) during the chargeback process. If you cannot locate a chargeback with its ID, you can use the transaction ID or Acquirer Reference Number (ARN) instead. Transaction IDs and ARNs remain consistent through the chargeback lifecycle.
To filter cases in Chargeback Recovery:
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Select Chargebacks.
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Select Filter by.
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Select a filter, select the options you want, then select Add Filter.
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Repeat for all of the filters you want to use.
To remove filters, select the X next to an active filter, or select Clear Filters to remove all active filters.
Available filters
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Merchant Name
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Amount
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Status
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Lifecycle Stage
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Reason Group
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Reason Code
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Currency
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Billing Country
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Enriched Data
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Card Scheme
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Card BIN
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Submission Date
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Resolution Date
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Posting Date
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Due Date
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