Key metrics to track

When evaluating chargeback performance, focus on key metrics such as overall chargeback volume, win and recovery rate, and breakdown by reason codes. These metrics provide insight into overall dispute effectiveness, risk exposure, and can give valuable insights into your day-to-day business. All of these metrics and many more are available in the hub under Dashboards, where you can find more detailed information about your performance.

We also recommend that you regularly monitor your enrichment score, which measures the availability and quality of supporting data used in the dispute process.