Manual updates are best for single chargebacks that need extra details or for image uploads (such as proof of refund or delivery). This option is always available, even if you use the API call or CSV files to bulk enrich.
-
Sign in to Kount 360.
-
Select Case Management, select Chargeback Recovery, and then select Chargeback Recovery.
-
Select Chargebacks.
-
Select the chargeback you want to enrich.
-
Enter the required data.
-
Optional: Select Images, select the evidence type, and then select the image file to upload.
Add a description, and then select Save File or Save File and Use AI to Extract Data.
Note
Only upload images relevant to this chargeback.
-
Select Save.
Comments
0 comments
Article is closed for comments.