We offer flexible workflows and can adapt chargeback response times for each Payment Service Provider (PSP). Chargeback response times vary depending on the PSP, card network, and chargeback type, typically ranging from a few days to several weeks. Per default, we submit three days before the submission deadline and we automatically adapt to any possible changes in the response times. If you want to shorten the response time (either because you prefer to recover funds faster or you encounter additional fees due to the late responses), please reach out to support@kount.com.
Note
Late response time fees are raised by your PSP, and we have no visibility or further information about the additional fees you might encounter.
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