If you receive an error notification in Chargeback Recovery after uploading a CSV file, review the enrichment upload history to resolve the error.
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In Chargebacks, select Enrichment and Data.
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Select View Enrichment Upload History.
The Upload History page displays.
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Review the upload history and resolve any errors.
For example, if rows did not merge, cross-reference the expected format of each value with the actual format found in the Data Points section.
If you are unable to resolve an error, contact support@kount.com.
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