Enriching chargebacks with CSV file uploads is a common method for merchants. It makes it easy to enrich large batches of chargebacks quickly and efficiently. Review these guidelines before filling out the required data and uploading the file.
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Be sure to use the right format for every data point. You can find the requested format in the data point overview site on the hub. For example, if it is a string, number, or date, please keep the required format.
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If you do not have a value for a specific field, leave the cell empty. Do not enter null or not available). For example, if there was no refund for this transaction, just leave the cell empty and do not enter no refund.
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Some chargebacks might have a variety of data points that can be defined as an array. For example, several products, delivery dates, or separate refunds for the same chargeback. In these cases, create a new row with the same identifier as the previous row, and include the next array value. The identifier can be the chargeback or transaction ID or the Acquirer Reference Number (ARN). You do not need to fill all the cells again, only the ones with varying values.
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If your column headers differ, it is important to map the different headers to our data points during your first CSV upload. You can save your mapping as a template for future uploads. Please make sure to always include the identifier (chargeback ID, transaction ID, or ARN) in every row.
To enrich a chargeback:
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Sign in to Kount 360.
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Select Case Management, select Chargeback Recovery, and then select Chargeback Recovery.
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Select Chargebacks, select Enrichment and Data, and then select Download Enrichment Template.
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Enter the required data for each chargeback in the file.
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Select Enrichment and Data, and then select Upload Enrichment Data.
Once the upload completes, a confirmation message displays with any error notifications if an error occurred.
You can track the status of your upload in the Enrichment Upload History. After the upload is complete and you download a new CSV file, we automatically exclude all chargebacks that are already enriched.
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