Chargeback Recovery

Some merchants choose to accept certain chargebacks to avoid unnecessary fees. A balanced approach—where...

When a merchant receives a chargeback notification, but chooses not to fight or represent the transactio...

We offer flexible workflows and can adapt chargeback response times for each Payment Service Provider (P...

You can quickly locate the correct chargeback case or cases by using search or filters in Chargebacks. Y...

Enriching chargebacks with CSV file uploads is a common method for merchants. It makes it easy to enrich...

Manual updates are best for single chargebacks that need extra details or for image uploads (such as pro...

When evaluating chargeback performance, focus on key metrics such as overall chargeback volume, win and ...

If you receive an error notification in Chargeback Recovery after uploading a CSV file, review the enric...

You can review evidence submitted by going to the Represented Chargeback tab in Chargeback Recovery. ...

In the platform, Accounts and Merchants are related concepts with different scopes. Account: A top-le...

There are two key metrics to measure chargeback performance: win rate and recovery rate. You can find bo...