There are two key metrics to measure chargeback performance: win rate and recovery rate. You can find both of these metrics under Dashboards.
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Win rate: Refers to the percentage of chargebacks won out of the total number of chargebacks disputed. It is based on count and helps measure how often you successfully defend against chargebacks.
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Recovery rate: Measures the total amount of money recovered from chargebacks, compared to the total disputed amount. It is based on the monetary value (sum) of chargebacks, giving insight into the financial impact of your dispute efforts.
Both metrics are important: win rate reflects success frequency, while recovery rate shows financial effectiveness.
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