Some merchants choose to accept certain chargebacks to avoid unnecessary fees. A balanced approach—where select chargebacks are accepted based on clear criteria—helps optimize your chargeback strategy without sacrificing potential recoveries. This feature should only be used in moderation; automatically accepting disputes without review can lead to unnecessary revenue loss, missed opportunities for recovery, and an increase in friendly-fraud.
If you want to accept chargebacks, contact your Customer Support Manager (CSM) or support.kount.com to enable this for you.
Merchants have the option to manually accept chargebacks directly through Chargeback Recovery. This can be useful for handling individual cases that do not meet auto-accept criteria. This option should not be used if a refund has already been issued, as accepting the chargeback in that case could result in a double loss.
To manually accept a chargeback:
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Sign in to Kount 360.
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Select Case Management, Chargeback Recovery, and then Chargeback Recovery.
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Select Chargebacks, and then select a chargeback case.
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Select Chargeback actions, and then select Accept chargeback.
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