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Navigating the Chargeback Management Dashboard
When you sign in to Kount 360 as a Chargeback Management only customer, you land on the Alerts page. In ...
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Visa Acquirer Monitoring Program (VAMP) Calculator
Chargeback Management includes a calculator that you can use to calculate and monitor your Visa Acquirer...
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What is the Visa Acquirer Monitoring Program (VAMP)?
The Visa Acquirer Monitoring Program (VAMP) is a unified compliance framework that consolidates card-not...
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Manage CDRN Alerts and Ethoca Alerts in Chargeback Management
Verifi Cardholder Dispute Resolution Network (CDRN) and Ethoca provide real-time alerts for disputes and...
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View and Export Chargeback Management Reports
Chargeback Management in Kount 360 provides essential tools for managing fraud strategies. You can expor...
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Email Notifications in Chargeback Management
In Chargeback Management, you can create and enable email notifications for specific events. Events occu...
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Chargeback Management Alert Resolutions
This document lists all current resolutions for Ethoca and CDRN alerts. These resolutions apply to all a...
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Rapid Dispute Resolution Definition
Rapid Dispute Resolution (RDR) is a dispute resolution tool owned by Visa in collaboration with Verifi. ...
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Duplicate Alerts
Duplicate alerts happen when a merchant receives multiple pre-dispute notifications for the same transac...
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Prevention Alerts Definition
A prevention alert, also referred to as a pre-chargeback alert, is a notification triggered when a custo...
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What is Order Validation?
Order Validation provides transaction transparency to everyone involved in a transaction. Cardholders an...
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Comparing Rapid Dispute Resolution and Prevention Alerts
Rapid Dispute Resolution and prevention alerts are chargeback prevention tools you can use to reduce cha...
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View, filter, and export the Order Validation table
View your Order Validation case information in Kount 360. Sign in to Kount 360. Select Chargeback ...
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What is Inform?
Inform is a Visa product that provides dispute data for cases, including TC40 and TC15 cases. Data is ob...
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Chargeback Process: Mastercard®, American Express®, and Discover®
An understanding of the chargeback process workflow is important. Once you are familiar with how the pro...
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View, filter, and export the Inform table
You can view your Inform cases in Kount 360. Sign in to Kount 360. Select Chargeback Management, a...
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The Chargeback Process: Visa®
An understanding of the chargeback process workflow is important. Once you are familiar with how the pro...
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Reason Code List
Card brands use reason codes to explain why transactions were disputed. Each brand has its own list of u...
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Common Payment Industry Terms
The payment industry can be complex. Equifax is committed to removing this complexity and simplifying th...
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A Guide to Billing Descriptors: Tips and Best Practices
Billing descriptors play an important role in chargeback management. Choosing unique billing descriptors...
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How to Set Up Email Filtering and Forwarding with Gmail
Use Gmail’s filter and forward features to automatically share relevant information with the Equifax Ide...
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What is an SE Number?
Service establishment (SE) numbers are used in certain chargeback management processes. This article exp...
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What Is the Difference Between a Gateway, a Merchant Processor Portal, and a CRM?
There are three different technology platforms that might be involved in processing your transactions: ...
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What is the Difference Between a Retrieval Request, a Prevention Alert, and a Chargeback?
It is common to confuse the purpose of a retrieval request, a prevention alert, and a chargeback because...
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How Do I Maximize My Prevention Coverage to Stop More Chargebacks?
To maximize the effectiveness of your chargeback prevention alerts, it is crucial to properly configure ...
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How Should I Respond to My Alerts if I Am Unable to Refund the Order?
Occasionally, you might encounter problems when attempting to refund transactions in your CRM or order m...
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How Do Prevention Alerts Work?
Prevention alerts are a highly valuable chargeback reduction tool capable of effectively stopping certai...
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What is the Difference Between Ethoca and Verifi?
Prevention alerts and vendors Prevention alerts are a chargeback management tool that can effectivel...
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Why Did My Alert Turn Into a Chargeback?
Prevention alerts are designed to help stop disputes from becoming chargebacks. However, if the process ...
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What Do I Do If I Receive an Alert but Can’t Match It to a Transaction?
Prevention alerts are a vital tool for resolving disputes before they escalate to chargebacks. However, ...