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Best Practices for Rules and Rule Sets in Command
This article provides optimal solutions for creating and managing rules and rule sets in the Agent Web ...
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How to Create Rules for Transactions from Russia and Ukraine in the Agent Web Console
In the Command Agent Web Console (AWC), you can create and edit rules for blocking, managing, or report...
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Test VIP List Changes Before Going Live
Overview There are occasions when you use the Sandbox/Test environment to prove out workflow or expe...
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Supported Character Sets
Currently, we only support Latin character sets, including diacritics. For example, Pelé@example.com. T...
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Create Rule Sets in Test Environment
Creating rule sets in the test environment is an option, but isn't recommended. There is currently no w...
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How to Code for the Paypal Payment Type
When the PayPal Payer ID is passed to us, it can be linked to other orders across our network of mercha...
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VELO and VMAX Explained
Two data elements must be present for velocities to increment. The AUTH value must be (A)pprove. (AU...
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Email Age Fraud Indicator
The native Email Age fraud indicator leverages the billions of transactions we've evaluated to approxim...
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Network Types Defined
When IP Addresses are assigned by the American Registry for Internet Numbers (ARIN), they associate the...
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Melissa Data Explained
Melissa Data is a third-party service that we use to verify the validity of U.S. billing and shipping p...
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Melissa Data Validation Codes
Melissa Data is a third-party service we use to verify the validity of U.S. billing and shipping postal...
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How to Manage Rules in the Agent Web Console
Since there are literally tens of thousands of possible rule combinations within any given rule set, yo...
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How to Create a Rule Set Schedule
Creating a Rule Set Schedule In the Agent Web Console (AWC), select Fraud Control, and then selec...
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How to Organize Rules with Groups
The rules engine gives customers the option to add rules to groups, useful for keeping similar rules to...
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How to Write Rules Using Melissa Data Validation Codes
Our merchants are able to write rules around Melissa Data Validation Codes. The following process appli...
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How to Create an Ekata Rule
Our merchants are able to write rules in the Auto Decision Engine (ADE) or Auto Agent (AA) that pull da...
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Missing Rule Edits
To effectively save edits to a Rule, the rule must be saved, as well as the Rule Set containing the rul...
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Negative Numbers as Rule IDs
When a rule is created and saved, it's assigned a temporary rule ID, which displays as a negative numbe...
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How to Create a Simple Rule
The process of creating a rule to specify a particular result can be very complex since the number of a...
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How to Add Wild Cards to Rules and VIP Lists
Asterisks may be used as wild cards in the VIP list, but not in specific rules. Asterisks must appear b...
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How to Delete a Rule from a Rule Set
To delete a rule from a rule set: Select the checkbox next to the rule you want to delete. Select ...
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How to Change the Status of a Rule
JavaScript must be enabled in your browser for the Rules Engine to properly function. If JavaScript is ...
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How to Flag Orders that use Greek, Chinese, or Other Character Sets
We support 2-byte character sets. Characters passed to us that aren't 2-byte display as inverted questi...
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How to Enable, Disable, and Delete Rules
Go to the rule set in which you'd like to make changes. You can navigate to the currently active rul...
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Rule and Delta Counters
Overview Rule Counters allow customers to track or mark transactions with custom counters for data g...
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Chargeback Classifications within the Rules Engine
Within the rules engine, users can create chargeback rules around Merchant, Network, and Universal char...
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How to Create a No Change Rule
A No Change rule is used to make sure rules trigger as expected without impacting transactions. Creat...
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Rule Conditions
There are many rule options and conditions that can apply to each individual rule. While there are many...
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Activate a Different Rule Set
Instructions for changing the active rule set. To change the active rule set, do the following: In t...
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How to Create a Relative Date Rule
In the Agent Web Console (AWC), you can create an if/then rule for customer creation dates by using Rel...
